Shipping policy

FREE SHIPPING
Every WebGlow order ships free with tracking.

PROCESSING TIME
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed, and a tracking link as soon as it ships.

DELIVERY TIME
Standard orders typically arrive within 1–2 weeks after processing. During peak holiday season (November–December), carrier delays can happen, so we recommend ordering early for Christmas gifts.

PRIORITY SHIPPING
Add Priority Shipping at checkout and your order moves to the front of the line: it's processed and shipped before standard orders so it reaches you faster.

SHIPPING PROTECTION
Add Shipping Protection at checkout to cover your order if it's lost, stolen, or damaged in transit. If something goes wrong, email us your order number (and a photo if damaged) and we'll send a free replacement.

Without Shipping Protection, we're not responsible for packages marked as delivered by the carrier that are later lost or stolen, but we'll always do our best to help you file a claim with the carrier.

WHERE WE SHIP
We currently ship within the United States.

INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us right away and we'll try to update it before your order ships.

TRACKING YOUR ORDER
Use the tracking link in your shipping confirmation email. Tracking can take 24–48 hours to update after shipping.

QUESTIONS
Email us at webglowofficial@gmail.com and we'll help.