Refund policy

90-DAY HAPPINESS GUARANTEE

We want WebGlow to light up your little one's room. If it doesn't, you have 90 days from the day your order is delivered to request a return, replacement, or refund.

HOW TO START A RETURN
Email us at webglowofficial@gmail.com with your order number and a quick note about what went wrong. We'll reply within 1–2 business days with next steps. Please don't send items back before contacting us, as returns sent without approval can't be processed.

RETURN CONDITIONS
- Requests must be made within 90 days of delivery.
- Items should be returned with all included parts (projector, films, base, and cable).
- Unless the item arrived damaged or defective, return shipping costs are the customer's responsibility.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your WebGlow arrives damaged, stops working, or isn't what you ordered, email us within 90 days of delivery with a photo or short video of the issue. We'll send a free replacement or issue a full refund, whichever you prefer. In most cases you won't need to send the item back.

REFUNDS
Once your return is received and inspected (or your claim is approved), we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

NON-REFUNDABLE ITEMS
- Priority Shipping upgrades are non-refundable once the order has been processed.
- Shipping Protection is non-refundable once the order has shipped.

EXCHANGES
The fastest way to exchange an item is to request a return for the original and place a new order for the item you'd like.

CANCELLATIONS
Need to cancel? Email us as soon as possible. If your order hasn't been processed yet, we'll cancel it and issue a full refund.

QUESTIONS
Reach us anytime at pupfitco@gmail.com.